Shipping Policy
Thank you for shopping at myframe.photo, your trusted destination to buy photo frames online, premium photo frames, custom photo frames, wall photo frames, and wooden picture frames. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
All orders placed on myframe.photo are processed within:
- 1–3 business days (excluding weekends and holidays)
Processing includes:
- Order verification
- Quality inspection
- Secure packaging
- Dispatch preparation
Custom photo frames may require additional processing time of 2–5 business days.
2. Shipping Time
Estimated delivery times:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote areas: 5–10 business days
Delivery time may vary depending on:
- Location
- Courier availability
- Weather conditions
- Public holidays
3. Shipping Charges
Shipping charges may be:
- Free (for eligible orders or promotions), or
- Calculated at checkout based on delivery location
Shipping charges are non-refundable unless the product is damaged or incorrect.
4. Shipping Partners
We use reliable courier partners such as:
- Delhivery
- Blue Dart
- DTDC
- India Post
- Other trusted logistics providers
5. Order Tracking
Once your order is shipped, you will receive:
- Tracking number via email or SMS
You can track your shipment using the courier website.
6. Delivery Issues
If you experience:
- Delayed delivery
- Lost shipment
- Damaged package
Please contact us within 48 hours of delivery at:
Email: support@myframe.photo
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not responsible for delivery failure due to incorrect address.
8. Damaged Items During Shipping
If your photo frame arrives damaged:
- Take photos immediately
- Contact us within 48 hours
We will assist with replacement or refund.
9. International Shipping
Currently, we may offer domestic shipping only. International shipping availability may change in future.
10. Contact
Email: support@myframe.photo
Website: https://myframe.photo