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Refund Policy
1. Refund / Repalce Eligibility
Refunds / Replacements are issued if:
- Product is damaged or defective
- Sufficient proof is provided with delivery partner confirmation letter, photos and videos showing the damage. You should send the proof to support@myframes.photo mentioning your order number.
- We shall send a fresh replacement to the same shipping address, if the damage is conclusively proved.
2. Refund Method
Refund will be issued via:
- Original payment method
3. Refund Timeline
Refund processing time:
- 5–10 business days
4. Non-Refundable Cases
Refund will not be provided if:
- Product is used
- Return conditions are not met